Terms and Conditions

Terms & Conditions

These Terms and Condition for the rental pocket wifi services offered through the website of http://thaisims.com form the rental agreement between you and ThaiSims Company (“Company”). This rental agreement (“agreement”) is a contract between you and Company, and cover all rentals made pursuant to this Website.

Please read this agreement, the rental rates, details, and all other applicable information, terms and conditions set forth before submitting a reservation request. If you disagree with any of the terms and conditions, you should not accept this agreement. This agreement starts when you submit an online reservation through the Website.

Nature of Services

Company provides a wireless modem rental service, along with user guides and accessories (collectively the “Equipment”) to travelers to Thailand. Company do not offer Equipment for sale on this Website.


While Company’s equipment may be used by travelers of any age, Company can only rent out to traveler who are at least 18 years of age, on the condition that they fully agree the Terms & Conditions set forth in this agreement.

Use of Equipment

All equipment must be used only for legitimate and legal purposes. You are not permitted to sub-lease or lend the use of the equipment, even on a temporary basis, to third parties, for whatever purpose or reason. Any kind of modifications/repairs/damage to all the equipment is prohibited. The customer will be fully responsible for all the cost incurred to replace a new equipment if any of aforesaid is done. The customer agrees to use the equipment with reasonable care and use it properly.


The equipment will be delivered to the designated delivery address which you have submitted in the online reservation form. Company will not be liable in any case that you fail to receive it when it has been delivered to the right address. No refund of the rental charges will be available. And we agree that we will fully trust the tracking system’s confirmation of delivery completion as claimed by the respective delivery/logistic company. You will have to verify if the equipment delivered is working in good condition. Any problem should be reported within 1 day counting from the pickup date of the equipment or you shall deemed acceptance of good condition of the equipment.


The equipment returns should be made no later than the agreed return date you have submitted in the online reservation form. This can be verified by the respective delivery/logistic company’s tracking system or the postmark of the return package. Rental Extension application need to be made at least 3 days (72 hours) before the rental expiry date, or the extension of rental will not be available and you will be required to return the rental items as per the agreed rental period. Late charges will be levied at a rate of $9/day, and will be deducted from the refundable deposit. Any equipment remain unreturned for more than one week (7 days) will be deemed to be unreturned and the customer is required to pay the charges as set forth in the section “Loss/Damage of equipment” in this agreement. The Customer is responsible to return the Equipment in good working order and condition, or charges might be occurred.

Late Charges

A Late charges of $9/day will be levied should one fail to return the equipment as agreed. This is not applicable for the approved rental extension which will be in a much lower rate. Should you want to extend the rental period, please ensure your application is sent at least 3 day (72 hours) before the rental expiry date and Company will approve the extension according to the inventory status.

Loss & Damage of Equipment

Any Loss and Damage of the equipment must be reported to ThaiSims company immediately by email [email protected] Company can arrange delivery of a new item to you, subject to the stock inventory. The customer will be responsible for the following charges for Loss & Damage of equipment : ThaiSims 4G Mobile Router : $100, AC adapter: $35, USB cable: $10 Should any equipment which remain non return one week (7 days) after the expiry of rental period. It is deemed to be “Loss of Equipment”.

Payment Condition & Method

The Customer authorizes ThaiSims Company to process all transactions made on http://thaisims.com website through PayPal Inc., and , where required, bills the Customer’s credit card for any charges applicable in accordance to the Terms set forth in “Loss & Damage of equipment” in this agreement.

Fully Refundable Deposit

Upon submitting online reservation request, you agree to pay, on top of the rental charges, a fully refundable deposit of $50. The deposit will be fully refunded upon return of the rental items as per agreement in the contract. The returned rental items in good working conditions will result in a full refund which will be paid as soon as it is practicable to the customer through the Paypal, Inc. Failure to return of the rental items, in any case, will result in charges set forth in the section “Loss & Damage of equipment” in this agreement.

Cancellations and Refund

If reservation is cancelled within three (3) days prior to the pick-up date, the customer will be charged 50% of the rental fee and will be refunded the full deposit. If reservation is cancelled three days or more before the pick-up date, the customer will be charged 25% of the rental fee and will be refunded the full deposit. Upon the delivery of equipment, the customer agrees that no refunds will be provided unless the equipment can be demonstrated to be inoperable. The network coverage of the wireless network cannot be guaranteed at every location in Thailand. Any refund will be handled within 3 days from the day Company received the cancellation request via email, the refund will be paid as soon as is practicable to the customer through the PayPal, Inc.

Rental Period

The rental period commences on your pickup date and expires at 23:59 BKK Time on your return date as stated in the submitted online reservation form.

Extension of Rental Period

Rental Extension application needs to be made at least 3 days (72 hours) before the rental expiry date. The extension of rental will not be available and you will be required to return the rental items as per the agreed rental period. Rental period can be extended, simply drop us an email. We will try our best to accommodate your requirement depending on the inventory situation. The additional rental fees will depend on the rental fees at the extension date.

Data Quota and Fair Usage Policy

The unlimited data you receive is really generous and dedicated to heavy data users. However, the data must stay within fair usage policies of our network partners that we need to respect. If they alert Company about an excessive consumption, Company may have to reduce your speed. However, Company will not charge you anything.


By agreeing to this Rental Agreement, you agree to indemnify, defend, and hold harmless Company, our officers, directors, employees, independent contractors, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expense, including but not limited to reasonable attorney’s fees, in any way connected with (a) a breach of the terms and conditions of this Rental Agreement; and (b) any dispute between you and any third party service, which you engaged through our user guide.

Governing Law

This Terms of Use is governed by Thailand Law and all disputes shall be filed and proceeded according to Thailand legal system.