3-STEP EASY BOOKING
1. Online Reservation
Simply tell us when and where you want ThaiSims Pocket WiFi at https://thaisims.com/reservation , we will deliver it to your door-step. A confirmation email will be sent to you immediately after the successful transaction.
2. Get ThaiSims Mobile Router (Pocket WiFi)
The Pocket WiFi will be awaiting you at your selected hotel. Our staff will make personal contact with the hotel to have everything set for your arrival. We guarantee on-time product delivery with 100% refund. Now you can also pick up your Pocket Wifi at Suvarnabhumi Airport (BKK), Don Mueang Airport (DMK). Simply choose your preferred pick up location when booking the Pocket Wifi, then we'll do the rest for you. See how to pickup at the airport.
3. Enjoy Unlimited Internet Access
Post, chat, search or anything you want. Our ThaiSims Pocket WiFi supports 8 devices simultaneously. Share it with your friends, family, or among your gadgets as you wish. Have fun!
Pick up & Return
You can pick up ThaiSims Pocket WiFi at your Hotel, at the BKK airport or at the DMK airport. Simply tell us where is best for you to pick up ThaiSims Pocket WiFi. We deliver it nationwide, Bangkok, Chiang Mai, Phuket, Samui, anywhere in Thailand you name it! We will have it delivered before your arrival! See how to pickup at the Airport
Use your ThaiSims Pocket WiFi until the last minute and drop it off at BKK airport, DMK airport, any Post Office near you or Simply drop it at the hotel when check out. The device comes with the prepaid return envelope. Ask the hotel staffs to drop it for you or dropping at the post office nearby. It's as easy as that! See how to return at the airport
Please tell us your drop-off hotel at the remark section when you make a reservation at https://thaisims.com/reservation
Frequently Ask Questions
What is ThaiSims mobile router?
ThaiSims Mobile Router is a portable 4G modem and Wifi router in one, small enough to take with you so you can stay connected on up to 8 compatible devices during your stay in Thailand. It gives you a secure, consistent and fast internet connection, while saving a fortune on data roaming fees. Plus you don’t have to worry about the compatibility of the local network and your phone. It works perfectly with any brand and model of mobile phones.
The 4G mobile router might be called in different names e.g. 4G Pocket wifi, 4G Mobile WiFi, 4G Modem, Mifi, etc. They are referred to the same device i.e. 4G Mobile Router. ThaiSims Pocket WiFi include 4G SIM card with unlimited data package inside. No installation is needed. Simply turn on the mobile router and it’s ready to use. ThaiSims 4G mobile router could help not only to save your phone battery, but also save your expenses on roaming fees.
ThaiSims 4G Mobile Router is the best travel companion in Thailand. Having a pleasant trip while being connected all the time. See more about ThaiSims Product.
How many devices can I connect?
You can connect up to 8 devices to 1 Mobile Router. The 150 Mbps connection speed will be shared among each device connected, so having 8 devices connected at the same time might result in noticeable speed slowdown.
How long does the battery last?
A fully charged battery could standby over 100 hours or last around 11 hours on continuous usage. The device can be charged via the USB outlet or a wall outlet (both cables included).
What is the download / upload speed of a Pocket WiFi?
Inside ThaiSims 4G Mobile Router is a 4G sim card with unlimited 4G data plan.
So you could enjoy Maximum Download speed at 150 Mbps and Maximum Upload speed at 50Mbps.
Where is SSID/Password?
SSID and Password are on your welcome card which you will receive with the package. (Remark: SSID is the Wifi hot spot’s name. On your phone or tablet, select the given SSID from the available Wifi list.)
What’s in the box?
Your package includes one ThaiSims Pocket WiFi with 4G SIM card, an AC adapter, a USB cable, a Welcome card and a Prepaid Return Envelope.
We would enclose the prepaid returned envelope inside the package so you could return the product at your nearby post office at no additional cost.
Network & Data Usage
What is the coverage area?
ThaiSims’ coverage covers all areas (100%) of Thailand. You could rest assured that you will have internet connection everywhere you go.
How much data can I use?
You can use internet unlimitedly. However, the usage exceeds 3GB/day will trigger the speed reduction. You can check you emails, chat with friends, uploading photos normally, only video streaming might be slower.
What can I do with 3GB/day?
3GB is abundant for daily use. It equals 50 hours of web browsing, 3 million messages of chatting, 450 songs of downloading, 16 hours of Facetime, 500 pictures of posting on Facebook or 10,000 emails of sending/receiving.
However, the usage exceeds 3GB/day will trigger the speed reduction. You can check you emails, chat with friends, uploading photos normally, only VDO streaming might be slower.
How many days in advance I need to place an order?
To ensure availability, we recommend placing your order at least 3 days prior to travel departure date – however, you can still place orders closer to your departure date. For last-minute order, please contact us for more details.
Can I amend my booking information after placing an order?
If you want to change your rental dates, extend the rental period, change the pickup location or etc. after placing your order, you can of course do so. Just contact us at [email protected] and we’ll make the necessary arrangements.
I cannot find the confirmation e-mail, how can I do?
Normally, the confirmation e-mail will be automatically sent to the email address you provided within 1 hour. The email might go to your junk inbox – so do check there.
If you don’t receive the confirmation e-mail, please contact us at [email protected].
What are the payment options?
We accept Credit and Debit card payments from Visa, MasterCard, and American Express. Also we also accept payments via PayPal.
Do you charge extra for credit card payment?
We do not charge extra for using Credit card or Debit card or PayPal. The prices displayed on the calendar include taxes and transaction fees. So there is no extra charge for Credit card, Debit Card, and PayPal.
Do I need PayPal account to make payment?
No, you do not need a PayPal account to make payment. On the payment page, you can choose to make payment with either Credit/Debit card or PayPal. To make payment with Credit or Debit card, simply put your card information as appear on the card, click here for instruction. Alternatively, if you already have PayPal account, you can log in and make payment with your PayPal account.
What currency do you charge in?
The price on ThaiSims website is in US Dollars ($). However, when book your 4G mobile router, you can choose to pay in either US Dollars ($) or in your local currency.
How do I pick up ThaiSims mobile router?
At the scheduled Pickup Date, your mobile router will be waiting for you at your preferred destination. You can choose to pickup at your hotel or at BKK Airport or DMK Airport. Tell us your preferred location (when booking at https://thaisims/reservation) and we will deliver the 4G Mobile Router to your location before your arrival. See how to return at the airport.
How should I return a Rental product?
Please put the rental product and all accessories in the Prepaid EMS Envelop provided in the original rental package. Then, drop it off at a post office near you or at the Suvarnabhumi (BKK) Airport Post Office (located on the 4th floor of the main terminal) or DMK Airport Post Office (located on the 3rd floor of Terminal 2) before your departure. Please also keep the drop-off receipt for your record. See how to pickup at the airport.
Can I drop off a return package in a Postal Box?
No, please drop the return package at Post Office with an agent. But don’t worry, every airport has the Post Office. So before you are leaving Thailand, simply return the package at the Airport you plan to depart. Keep the receipt and tracking number as a proof of returning in case the package is lost or delayed. (Remark: Post Office at Suvarnabhumi Airport (BKK) opens 24×7 while other airports open daily from 8.30am – 7pm)
Do you need a deposit for rental products?
Yes, $50 USD Security Deposit is required for all Mobile Router Rental. Your deposit will be refunded to your account at the end of your trip.
When do I get my deposit back?
You will get your deposit back once we receive the returned rental product, the deposit will be refunded back to the same channel you originally made the payment to us, i.e., deposited back to your Paypal account or refunded back to your credit card via Paypal. See how to pay via Credit card.
PS. In your package, we would enclose the prepaid returned envelope inside. You could return the product at your nearby post office at no additional cost. See how to return ThaiSims Pocket WiFi